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Financial Protection

As a small independent company we believe it is important that our guests feel confident when booking with us. We follow the package tour operator regulations and have a total payment protection (TOPP) policy which protects your holiday payments in the unlikely event of financial failure.

Total Payment Protection (topp) Policy cover:

 

In compliance with the UK Package Travel, Package Holidays and Package Tours Regulations 1992 an insurance policy has been arranged with Travel & General Insurance Company plc, authorised and regulated by the Financial Services Authority, to protect customers’ prepayments in the unlikely event of our financial failure and paid in respect of:

  • non-flight inclusive packages commencing and returning to the UK
  • the ground handling aspects of packages where the customer is responsible for arranging travel to the destination

offered in this brochure/literature/document/on this website (subject to the terms of the insurance policy), for:

  • a refund of such prepayments if customers have not yet travelled, or
  • making arrangements to enable the holiday to continue if customers have already travelled

Customers’ prepayments are protected by a topp policy.  In the unlikely event of financial failure please contact the claims helpline on 0870 0137 965. A copy of the policy is available on request.

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UK Office

Ice and Fire Ltd,
The Bristol Office,
2nd Floor,
5 High Street
Westbury-on-Trym,
BS9 3BY
0044 (0)7855 717 997
UK Limited Company No. 7191863

Financial Protection

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© 2016 Ice and Fire Ski and Snowboard LTD. All Rights Reserved.