Ice and Fire – Our Covid-19 Holiday Guarantee
We want to assure you that we are taking into account all possible procedures and amendments that are needed to run our chalets in a covid safe manner and still offer you that great Ice and Fire service as interrupted as we can.
We want you to know that our booking protection has always been to a high standard and to ensure your holiday is as smooth as possible we will be adding a few extra precautions incase of any changes.
Our Covid-19 holiday guarantee means you can book with confidence and have total peace of mind knowing your holiday is in our hands.
The Small Print
If in the event your chalet, our resort, or country has to close due to Covid-19 or a travel ban is enforced in the UK or France and full payment has been made (six weeks before departure) we will defer your holiday until the next year or further on in the year if the ban is lifted. (Charges may apply for changing weeks or chalet due to yearly price increase)
Our deposit is now £50pp (this is non refundable) to secure a booking. We have now lowered our final payment date to six weeks before your travel; after full payment is made we will only offer deferral on your holiday due to further outbreak or travel restrictions.
Please note our low booking deposit of £50pp will return to £200pp on October 1st.
This is valid up to the date of travel and in the event of covid interrupting your holiday once you have arrived there will be no refund available. Ice and Fire will endeavour to help you in every way possible in the event of outbreak/returning to the UK due to covid-19.
In the event of yourself or anyone on the booking contracting Covid-19 we will not be offering a refund or deferral.
In the event of yourself or anyone on the booking decides to not travel due to Covid-19 we will not be offering a refund or deferral.